Dana Bos

Jobster needed an intensive training, help, and community website for its recruiter user community. Inititally, the quick and dirty solution was the Jobster recruiter community blog. But our team had grander aspirations for a new portal that would appear within the Jobster website, where recruiters could log-in and find help files, training dates and registration, and other Jobster recruiters to communicate with online.

To that end, here is the specification for that portal, as well as the zillions of help topics that would populate it.
> Help functional spec
> Help topics

When Jobster faced the challenge of how to offer help, training, and community resources to the 2,000 recruiters who were using the product, the V1 solution was a Typepad blog. By using categories to mimic the navigation and enlisting the help of the Client Services team, I designed, wrote, and implemented the entire system and had it up-and-running for recruiters within a matter of weeks.

Since the Jobster-dot-bomb dropped, the site hasn’t been updated much — but you can see what we had going on by visiting:

http://jobster.blogs.com/community/

The V2 help system will be far more interesting. I speced and wrote the content for that before the layoffs, and will be posting some sample content from that shortly.